These comments are taken from our follow-up surveys and letters from families.
"You were all very helpful, patient and
"I don't believe anything could have been done better to support us. Service was excellent".
"I can't thank Alastair and his team enough for the wonderful way they cared for my Mother when she passed away during the Covid 19 lockdown. They went out of their way to be professional, kind and compassionate and provided special little touches that made a world of difference during a very difficult time".
"Nothing was a problem. Was given options and a feeling of security that your wishes were respected".
"I never expected to be in this situation as most no doubt feel as I do but you and your staff took away much of our concerns and made us all get through this extremely difficult time seamlessly.
I always felt my partner was treated in a dignified manner from the first day to the last.
Thank you from the bottom of my heart".
"I felt very glad I chose Shone & Shirley for my partner's remembrance service. They helped and guided me through a very tough and emotional time. They did what they said in a most sympathetic way but not in a sad way.
The celebrant they suggested was very very good and she got the essence of our wishes.
Thank you all so much for making a sad and emotional time so much better for me and my boys".
"We appreciated your kindness, gentle manner and how you were accommodating of what we wanted to be done".
"You were always available and no question was too silly or left unanswered.
I personally felt your staff were kind and sensitive, nothing seemed to be a bother. There was always a feeling they were genuine and sincere. I will always, along with my family, be extremely grateful".
"It was easy to contact staff any time. Exceptional service".
"When my friend died you treated her with great dignity and were so kind and thoughtful. I can't recommend Shone & Shirley high enough".